No contract
You pay month to month and can cancel anytime, with no fee.
How to cancel
- From your dashboard: Plan → Manage subscription → Cancel plan. That's also where you see your invoices and update your card.
- By email: write to support@tizamenu.com from your account's email address and we'll cancel it for you.
We'll email you to confirm.
What happens, depending on when you cancel
| When you cancel | What you're charged | How long you keep Pro | Founder price |
|---|---|---|---|
| During your trial, after adding a card | Nothing | Until day 14 of your trial, then Free | You didn't have it yet, and your spot opens up |
| On paid Pro | You're not charged for the next month. The current month isn't refunded | Until the end of the month you paid for, then Free | You lose it when the month ends. If you reactivate before then, you keep it |
| For non-payment, if we can't charge you within about 2 weeks | Nothing more | You keep Pro while we retry, then Free | You get it back if you pay within 30 days of the cancellation: just email us |
| You come back after canceling | A new subscription, at the regular price for your card's country | From the moment you pay | You no longer have it |
Your menu never goes offline
When your account moves to Free, your menu keeps working with the same QR codes and the same link, with every item, on Tiza's template with the "Made with Tiza" badge, and only in your main language. We don't delete anything: your design, photos, translations and visit stats come back if you go Pro again.
Refunds
- Your first charge: if it catches you off guard, ask within 7 days and we'll refund it in full, including taxes. Your account moves to Free right away and you lose the founder price, as with any cancellation.
- Our mistakes: if we charge you twice, after you canceled, or at a price that wasn't yours, we'll refund the difference or the full amount, no questions asked.
- Other charges: we don't refund or prorate months already charged, but you keep Pro until the end of the month you paid for.
- How: email support@tizamenu.com. We refund to the same card through Stripe, and your bank may take 5 to 10 business days to show it.
If something's wrong with a charge, please email us before disputing it with your bank. We'll sort it out faster.
Deleting your account
Canceling Pro doesn't delete your account. To delete your account and your data, email us from your account's email address. We do it within one month, and your menu and QR codes stop working. We keep invoices for as long as tax laws require.